Various Soft Skills Training Programmes we offer:
For more details click on the below programes
Leadership and People Skills (2 and 3 day courses)
Leadership and People Skills (2 and 3 day courses)
Effective Manager for New Managers - 2 days
Managing Performance through people for Managers with 1 to 2 years of experience – 2 days
Building High Performance Teams for New Manager of Managers - 2 days
Manager as Inspiring Coach for Middle Level Managers - 2 days
Advanced Leadership Development Progrmmes for Senior Managers - 3 days
Assertiveness Skills(1 day course)
1. Personality style and Assertiveness
Reflection into self
Johari’s window – public self, blind spot, private self and unknown potential
Listening for values
2. Assertiveness Techniques
Do’s & don”ts of assertiveness
The Assertiveness Continuum of Behaviour
Transactional Analysis - life positions, ego states and constants
3. Providing and accepting Feedback
Providing constructive feedback
Providing positive feedback
Accepting feed back
4. Being Assertive when
Seeking Assistance
Accepting Criticism
Verbalizing the Now
Refusing a request/order
Asked for an opinion
Speaking up when things are going wrong
Communicating not so good news
Handling questions
Giving compliments
Presentation skills (2 day course)
1. Establishing presentation outcome
Understanding audience
Key message to the audience
2. Structuring your presentation
Research and gather materials
The language of presentations
3. Introducing maximum impact
Ways to begin a presentation
Ways to end a presentation
Planning from audience’s perspective
4. Use of non-verbal communication
Effective body language
Developing an engaging voice
5. Use of visual aids
Choosing the right visual aids
Ways to use them for impact
6. Handling questions
Preparing for questions
Projecting professionalism
7. Being confident
Ways to feel confident on the inside
Projecting that confidence to the audience
Effective Business Communication (1 day course)
1. Understanding the communication process
Define the goal of effective communication
Describe the importance of effective communication
Describe how communication works
2. Listening skills
Be an active and empathetic listener
Use questions appropriately and effectively
Determine when silence is necessary
Interpret responses
Recognise and understand individual sensory modes
3. Using communication tools
Selecting words
Use tone and sincerity
Use body language
Selecting the right channel
4. Communicating in the work place
Guidelines on writing effective sentences and email etiquette
Proof read
Use telephone and voice mail etiquette
Resolving complaints
Interpersonal communication skills (2 day course)
1. Communication styles and methods
Communication styles
Verbal and non-verbal communication
2. Building Rapport
Techniques to build rapport
Building positive relationships
3. Providing and accepting Feedback
Providing constructive feedback
Providing positive feedback
Accepting feed back
4. Communicating with supervisors
Understanding supervisory styles
Influencing them to your way of thinking
5. Communicating with peers
Guidelines for communicating with peers
Promoting ideas among colleagues
6. Communicating with subordinates
Apologising to subordinates
Refusing a request
Dismissing a subordinate
7. Communicating with vendors and customers
Respond to customer complaints
Rejecting vendor proposal
Using physical and emotional culture to build relationship
Executive Business Etiquette Training (1 day course)
Real World Etiquette – Modern Manners for Today’s Business World and beyond.
The objective is to learn and use social skills to transact business with thoughtful consideration. Includes topics like Power Dressing, Business Card Protocol, Getting Acquainted and Dining Etiquette
Business Writing Training (1 day course)
Business Writing and Grammar Boot Camp – How to Bring Clarity and Style to Anything You Write. The objectives would be:
To develop writing skills in a business and professional context
To improve general and professional communication skills
To build confidence and enable effective communication in an international environment
Listening Skills Training – (1 day course)
Listening Loud and Clear – Communication Skills for People Who Would Rather Talk and Those Who Wish They Would Be Quiet and Listen .
Workplace Diversity Training
I Understand You – Capitalizing on Workplace Diversity
Team Building and Motivation ( 2 day course)
Total Team Building – Tactics for Working Better Together. The objectives would be:
To become aware of the external and internal factors that affect employees performance
To increase the knowledge of the major theories of employee motivation
To apply these theories workplace
To expand the repertoire of team building skills that encourage both achievement of organizational and employee goals
Customer Service Training (1 day course)
Customer Service Excellence – How to Deliver Exceptional Customer Service. The objectives are:
To convince employees that there is nothing more important than taking care of your customers.
To assimilate basic service skills and techniques: smile, thank, prompt service, listen, maintain a positive attitude, and solve problems.
To train your employees how to handle irate customers. This way the employee feels more confident and realizes the advantages of delivering superior service.
Telephone Customer Service Training (1 day course)
Getting Beyond “Hello” – Telephone Courtesy and Customer Service To practice the skills and techniques to provide superior service on the phone.
Supervisor Training – (2 day course)
Step up to Supervisor – Making the Transition from Buddy to Boss– Coaching, Counseling, Delegating, and Developing an A+ Workgroup. Topics include:
Understanding the role of the Supervisor
Recognising the benefits of planning
Learning to organise resources
Motivating and controlling subordinates
Communication and Resolving conflicts
Time Management Training (1 day course)
Taming the Time Monster – How to Stop Procrastinating, Start Planning, and Get more done. Topics covered include:
Understanding myths about time management
Identifying our personal attitudes toward time management
Setting Goals and Objectives for Business & Life
Discussing key steps in planning/prioritizing
Recognizing internal/external time wasters.
Eliminating Time wasting activities.
Identifying and utilizing Time Management Techniques.
Organizational Skills Training (1 day course)
Digging Out –How to Get Organized and Get Control When You Are Overworked, Overcommitted, and Overwhelmed.
Stress Management Training (1 day course)
The Attitude Day Spa –Managing Stress, Building Self-Esteem, and Staying Positive at Work.
Sales Training (1 and 2 day courses)
Sales And Networking Skills – An Introduction To Relationship Selling The primary purpose of the programme is to improve sales performance of the participants.
The programme would also share the concepts and analytical framework in the area of selling. “Back to the Basics” would be the key theme, which would help participants to assess their companies / organizations key selling strategies.
Other Courses we offer are:
THE NLP Experience.
CONSULTING - Competency assessment, performance management.
COACHING & MENTORING - Senior management coaching, Life & Professional coaching.
RECRUITMENT SUPPORT -conducting interviews, behavioural profiling , psychometrics.
PRODUCTIVITY IMPROVEMENT TECHNIQUES - stress relief, creativity.
Training Methodology
Modules are tailor-made to suit the training needs of organisations and include Power-Point presentations, relevant individual and group exercises, handouts, role-plays, quiz and video segments, as necessary.
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